Everything you need to know about getting started with BurnAlong. If you can’t find the answer to your question here, reach out to us and we’ll get you the information you need in no time!
In quite a few ways! Start with the fact that we partner with hundreds of local gyms, studios, and wellness professionals. So there’s unparalleled choice, with classes across all categories and geared to all ages and fitness levels. Then, you have the option to participate live with friends in private sessions. And there’s plenty in between (like weight-loss and other programs to follow, and free advice from experts).
The first month is free so why not try it out for yourself?
That’s right! On BurnAlong you have unlimited access to all classes from all partners. So you can take a class from New York in the morning, Hawaii in the afternoon, and Nashville in the evening (real examples).
Right now, classes are on-demand (live classes are coming soon). So whenever you want, wherever you are, you can take any class from any partner, on demand.
You can also invite friends to join you in live private sessions. That’s right you can actually see and speak to friends while working out. Currently, you can be live with up to 3 friends (so you’ll see up to five screens, instructor, yourself, and 3 friends).
It’s very easy.
You can take classes alone in private whenever you want. Being able to take classes with others is an added benefit.
There are three options:
All memberships include unlimited access to all BurnAlong classes. Get your first month free, too. Get started by registering here.
Community members use BurnAlong in their homes, offices, hotel rooms, backyards, or while waiting to pick up the kids, for flights … you name it.
We recommend having 5-6 feet between yourself and the camera / Screen but this varies based on the type of class you want to take. You can always modify your exercising as you go depending on your space.
Times are set by gyms, studios, and instructors, and can range from a few minutes to more than an hour. You can filter classes by the length when you’re searching for the right class.
There is. Along with fitness partners we also partner with wellness and rehabilitation partners.
The majority of classes on BurnAlong don’t require any equipment. When searching for a class, you can filter the results by the equipment you have. Get creative – there are often times things you can substitute for certain equipment (cans of peas for example, can substitute for weights, chairs for bars. We’ve learned from instructors.)
Our apologies. We know that’s frustrating. Here are some troubleshooting steps you can go through:
If none of the above works, or you have questions, please contact us and we’ll help you.
Please make sure your phone is not set to silent or vibrate, and your volume is turned up. If you’re still experiencing issues after that, check to make sure you don’t have a Bluetooth device hooked up.
As always, if you need further assistance we’re always here to help and happy to do so. Contact us with any questions.
We’re sorry to see you go. If you’re not satisfied and want to cancel just do it before your next cycle starts. Log into your account and go to your account settings. And we’re always here if you decide to come back.
Canceling your account is easy:
If you signed up directly through BurnAlong, login and mouse over your profile in the upper right. Then select “My Profile” from the menu. Scroll down to the “Subscription” section. There you can cancel or change your subscription.
If you signed up through iTunes, Google, or Amazon, you’ll need to manage your subscription through your account with those platforms.
You’ll have access for the duration of your subscription so please do make use of it. We’d appreciate you letting us know why you’re leaving, and what we could do to bring you back.
We hope you get the most out of BurnAlong and enjoy your experience. If you run into any trouble please reach out to us directly here. You can cancel your membership at any time. Our free trials are exactly that — free. Your credit card will not be charged until your free trial ends — no strings attached. You can cancel your membership up to 48 hours before it is scheduled to renew and you can continue using BurnAlong for the duration of your membership. We do not refund any partial month or annual memberships.
We are always excited to get recommendations from our community members on their favorite local gyms, studios, and wellness professionals. Send us their names, or encourage them to reach out.
We’d love to learn more about you! Register here.
Yes. All instructors on BurnAlong are required to maintain the relevant certifications. Instructors must verify the following:
“I am warranting to BurnAlong that pursuant to the Content Provider Agreement (1) the instructor for this video is currently certified by a recognized organization as described in my BurnAlong profile and has expertise in the area of the content of the video, and (2) has all rights to the content and participants included in this video.”
If you have any questions or concerns regarding any instructors on BurnAlong please contact us here.
We take privacy very seriously around here. No one can see you unless you give them access. When you join a session, the only people who can see you are your friends who are taking the class with you, but only if you give them access. Just click on the camera or microphone button switch them on or off.
And there’s always the option to take classes alone without a camera. It’s your choice.
If you’re over 13 and under 18 you can use BurnAlong only with the explicit approval, supervision, and guidance of a parent or guardian.
We’re not physicians, so you should consult your medical professional before doing any sort of exercise.
Congratulations! Always consult your doctor to understand what type of exercise they recommend for your body and your stage.
Try different types of classes, and see what you enjoy the most and which instructors inspire you. It might be different classes and different instructors on different days. You might enjoy taking certain classes with friends and others on your own. Variety is the spice of exercise, too.
Retention, recruitment, and revenue. Learn more here.
We love people reviewing classes and the product itself, as that provides great direction for other members, as well future content and features. (Indeed many of our most popular features have come through member ideas.)
We pride ourselves on having people of all backgrounds, ages, and fitness levels, taking classes, including children. So we ask that reviews, positive or not, are always couched in a respectful and constructive manner. That’s a core part of the community culture we’re building at BurnAlong. We will remove any sexist, racist, personal attacks, or other comments that are at odds with that and flagged to us. Please also remember that like in other industries, from music to ice-cream, people have difference preferences – taste is subjective – and that’s why we believe in offering you as much choice as possible. Thank you.