FAQs

Everything you need to know about getting started with BurnAlong. If you can’t find the answer to your question here, reach out to us and we’ll get you the information you need in no time!

What do I need to connect at home?

  • Use the latest version of Chrome or Firefox browsers.
  • We recommend Chrome – you can download Chrome here.
  • Safari, Internet Explorer and Microsoft Edge will not work with the advanced video technology that we use.
  • Make sure you have a strong Internet connection. We do our best behind the scenes to optimize the experience for you based on your specific connection speed.
  • When joining a class, you may get a small pop-up at the top of your screen asking for access to your camera and microphone.  Make sure you ALLOW ACCESS.

What types of memberships do you offer?

There are three options:

  1. Pay per class
  2. Monthly (comes with the first month for free)
  3. Annual subscription

Do you have any special offers?

For a limited time, we have two great offers:

  1. Get your first month free when you sign up for the monthly subscription so you can try it before you have to pay. If you’re not satisfied just cancel your subscription before your next month starts.
  2. Save $60 (that’s worth 4 months of access!) when you sign up for an annual subscription

What is your cancellation policy?

Wait, no! We’re sorry to see you go… If you’re not satisfied and want to cancel just do it before your next cycle starts. Log into your account and go to your account settings. We’re always here if you decide to come back!

Who can see me when I join a session?

We take privacy very seriously around here. No one can see you unless you give them access we would (and we mean never!) record your video! We pinky promise. When you join a session, the only people who can see you are your friends who are taking the class with you, but only if you give them access. Just click on the camera or microphone button switch them on or off. And there’s always the option to take classes alone without a camera.

What is the quality of instructors?

The very best! Did you expect us to say anything different? Seriously, we only work with quality gyms and studios, and celebrity instructors, so you’re in terrific hands. We pride ourselves on our wide variety of instructors, classes and categories – we want you to have the opportunity to try a wide variety to find who and what motivates you!

Why do I have to switch between my microphone and hearing the instructor?

We implemented this to improve the sound quality of everyone in the group. If someone else in the group decides to talk, you will hear them and the instructor at the same time (as long as you haven’t muted the instructor). 

I’m under 18, can I use BurnAlong?

If you’re over 13 and under 18 you can use BurnAlong only with the explicit approval, supervision and guidance of a parent or guardian. So check with them before you start!

Do I need to check with my doctor if I can use BurnAlong?

We’re not physicians, so you should consult your medical professional before doing any sort of exercise.

I’m pregnant, what do I do?

Congratulations! Always consult your doctor to understand what type of exercise they recommend for your body and your stage.

What type of class should I take?

Try different types of classes, and see what you enjoy the most and which instructors inspire you. It might be different classes and different instructors on different days. You might enjoy taking certain classes with friends and others on your own… Variety is the spice of exercise too.

How much space do I need?

Use BurnAlong in your living room, office, bedroom, backyard, or wherever life finds you. We recommend having 5-6 feet between yourself and the camera but this varies based on the type of class you want to take. You can always modify your exercising as you go depending on your space.

How can I check my set-up?

  • Use Chrome or Firefox browsers.
  • We recommend Chrome – you can download Chrome here.
  • Safari, Internet Explorer and Microsoft Edge will not work with the latest and more advanced video technology that we use.
  • Make sure you have as strong Internet connection as possible. We do our best behind the scenes to optimize the experience for you based on your specific connection speed.
  • Take a SPEED TEST ahead of time to check your set-up.  You may run into problems if your connection speed degrades to 3G or lower (100ms Ping, 750 kb/s download and 250kb/s upload).
  • Hints on how to read your test results:
    • Ping should be LOWER than 100ms
    • Download should be HIGHER than 750 kb/s (note: if your results show mb/s instead of kb/s your connection is much better!)
    • Upload should be HIGHER than 250kb/s (note: if your results show mb/s instead of kb/s your connection is much better!)
    • If you want your friends to see you, you’ll obviously need a camera or webcam on your computer or laptop.  When joining a class you might get a pop-up at the top of your screen.  Make sure you allow access to your camera and microphone.
    • When you’re participating in a class with your friends please make sure you don’t have any other tabs, windows or programs that are using your camera

Do I need exercise equipment?

The vast majority of classes on BurnAlong don’t require any equipment. When searching for a class, you can filter the results by the equipment you have. Get creative – there are oftentimes things you can substitute for certain equipment.

What’s your privacy policy?

We take privacy very seriously. We do not sell, trade or rent your personal information. For more information, check out our privacy policy.

Are instructors employees of BurnAlong?

None of the instructors, studios or gyms are employees of BurnAlong. If you’re an instructor, studio or gym and you’d like to learn more about joining click here (it’s super easy to get up and running). If you’re proud of your instructors, studios or gyms and think they are the best – click here and sign them up! We get most of our recommendations from our “BurnBassadors” who want to have access to their instructors and classes at home.

How long are BurnAlong classes?

Time are set by gyms, studios, and instructors, and can range from 5 minutes to more than an hour. You can filter classes by the length when you’re searching for the right class.

What types of classes do you have?

We’re category agnostic, meaning, you’ll find just about everything on BurnAlong. Right now we have yoga, pilates, barre, cardio, strength training, bootcamp, kickboxing, self-defense, spin and restorative classes at all fitness levels. And we’re adding new classes and styles almost every day!

What wearables can I use?

We are starting off with FitBit with other wearable devices coming very soon.

How are you different from other online offerings?

In quite a few ways, as you’ll see when you try us out (we hope). Start with the fact that we partner with local gyms, so you can see the instructors on our platform online and in-person, and then there’s the fact you can participate live with friends. And there’s plenty in between. Go try it out. First month free is on us (for a limited time).

How do I get my local gym, studio or instructor on BurnAlong?

We are always excited to get recommendations from our “BurnBassadors” on local studios and gyms. Send us their names, or encourage them to reach out. 

I’m a gym, studio, instructor — how do I sign up?

Wahoo! Click here to see if you’re a good fit!

What are the benefits to gyms, studios, and instructors from being on the platform?

Retention, recruitment, and revenue. Contact us to learn more.

How many people can take class?

Currently, you can be live with up to 3 friends (so you’ll see up to five screens, instructor, yourself, and 3 friends).

What happens if my video isn’t working?

Our apologies. We know that’s frustrating. Here are some troubleshooting steps you can go through:

  • Please use Chrome or Firefox browsers. We recommend Chrome – you can download Chrome here.
  • (Internet Explorer, Microsoft Edge and Safari will not work with the latest and more advanced video technology that we use).
  • The browser will most likely ask to access your camera and microphone when you start a class. Make sure you say yes!
  • If all else fails, we recommend restarting your computer.