Common Questions from Partners & Instructors
Frequently Asked Questions
The best resources are in the partner handbook! Get it by clicking here!
How do I access the platform?
Navigate to well.Burnalong.com from your computer or mobile device. Login using your Burnalong credentials. If you have forgotten your password, click the “reset password” button.
What upgrades does the new platform have?
A faster experience for both instructors and users. The ability to schedule, teach, and publish live classes from any device, including laptops. The ability to choose a thumbnail photo for any classes you upload. A feature allowing you to pre-schedule recurring live classes. Much more, coming soon!
Is there somewhere that I can see the number of views on my classes?
You can view your stats in the partner dashboard that will show your minutes and reviews. More upgrades will continue to be made!
How do I get a link to a class so that I can share it on social media?
You can click on the ‘share class’ button on your classes page to get the URL!
Where do I put any relevant links when setting up a class?
You can add it to your class description.
How do I create/edit programs via the platform?
We recommend you title your classes to indicate that they go together. For example, “3 Week Abs: Class 1/3”
Additional Questions
How do I edit my profile information?
You can navigate to “Instructors” and select your name to update your information. You can also go to “Business Profile” to edit information about your business.
What devices can I use to post a live class on the new platform?
You can use almost any device to stream live, including a laptop!
Is there an app for instructors anymore?
We are getting ready to release a brand new version of the Burnalong for Instructors App. Stay tuned! For now, you can use all of the features from any device by just navigating to well.burnalong.com. Just be sure to use the standard browser on your device.
I am having trouble updating my business website link. What is missing?
Make sure you add “https://” at the beginning of your website. Once you do this, the site will accept the link.
When I try to upload a class, my name isn't showing up in the dropdown. Why?
Certifications and a bio are a requirement for being able to see your name in the dropdown. Navigate to the “instructors” tab of the partner portal and click “edit” next to your name. Make sure you have something listed for both certifications and bio.
I uploaded a class but it isn't showing in my list.
If you didn’t select your name as the instructor, the class won’t show up. Please re-upload and be sure to select your name in the instructor dropdown.
How long does it take to upload a class?
Depending on your internet connection, it can take up to half the length of the class you are uploading. We recommend being on Wi-Fi to ensure the fastest speeds.
